Customer Service

Find the Support Tools you need

We believe in providing you with the best service in a way that’s most convenient for you. 

Here you’ll find a wealth of information and support tools to assist you, including details on how to make a claim, the list of our approved medical providers, forms to download,  FAQs and much more.

ways to pay your premium

Ways to pay your premiums

A selection of simple and secure premium payment facilities to suits your needs

Make a claim

Find all the information you need on how to make a claim

Happy couple on seat

Looking for a form?

Download the form you are looking for

Man at laptop

Information on funds

Check the weekly and monthly performance of the funds

Couple with laptop

Find our offices

Our offices in the Middle East region

MetLife building

You may also reach us on

Phone icon 800 25426

From outside the UAE:
+971 4 415 4555

Sundays to Thursdays
8:30am to 5:00pm

E-mail: 
customerservices.gulf@metlifealico.com

Fax: 
+971 4 415 4445

Mailing Address:

MetLife Alico
P.O. Box 371916
Dubai – UAE

Find a Medical
Provider near you